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Privacy Policy

Privacy policy

Personal information

We regard the privacy of our users as very important and any personal information which you provide to us will be dealt with in accordance with our terms and conditions.

Any personal information you provide to us will be treated in accordance with the Data Protection Act 1998. You will not receive unsolicited telephone calls or mail from any third parties as a result of personal data being provided to us.

What personal information do we collect?

We may collect and use the following information:

  • Your name and contact information (including e-mail address) and any other contact details you provide to us when you submit a query via this website
  • Information you provide if you report a problem with this website
  • Records of any correspondence when you contact us, and
  • Details of your visits to the website including information about your online activity on the website, such as the web pages you visit, the links you click, and the searches you conduct on the website.

What will we do with your personal information?

How we use your personal data depends upon whether the data is being automatically generated, or whether you have given consent to be contacted by us. By using this website and submitting your information to us, you agree to us using your personal information in accordance with these terms and conditions. We will not use your personal information for any other purposes.

We use aggregated automatically generated non-personal user data to improve our service. For example, we analyse automatically generated information to assess matters such as where in the country users come from, what type of questions users are asking, which part of the website they have visited and whether we were able to give them information that was useful. We also use automatically generated data (by cookies) to ensure that the information we send to that user’s web-browser is relevant to that user’s needs.

In the event that you correspond with us, we may use your personal information to reply to any correspondence you have sent us, for quality, training and evaluation purposes, to help us monitor and improve our service, to provide the services you have requested or to provide you with information concerning our services that are relevant to your circumstances. By corresponding with us, you agree to us using your personal information in these ways. We will not use your personal information for any other purposes.

If we would like to use your personal information for any other purpose than those stated above, we will contact you to ask for your consent before doing so.

Who will see your information?

If you talk to us face to face or on the phone

All personal information that you provide to us will be fully protected in accordance with the Data Protection Act 1998 and will be held confidentially. The only people with access to it will be those initially providing the advice and information to you and those involved in providing, evaluating or managing True Blue Wills Ltd.

If you use the True Blue Wills website

We may pass on your personal information if we are under a duty to disclose or share your personal information in order to comply with any legal obligation or in order to enforce or apply our website terms and conditions or for the purposes of the prevention or detection of a crime.

How do we protect your personal information?

We make every effort (through appropriate physical, organisational and technological measures) to ensure that your personal information is held securely and to safeguard against unauthorised access to your personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. We strive to protect your personal information after we have received it, however you acknowledge that the privacy of your communications and personal information can never be completely guaranteed when it is being transmitted.

Amending or requesting a copy of your personal information

Please notify us by email to if you have provided us with personal information and you do not wish it to be used as described below, you believe that the information we hold about you is incorrect or if you wish to see which information we hold about you as a result of your contact with us.